Frequently Asked Questions

Getting Started & Expectations

We have counselors and life-coaches with extensive experience working with teens and young adults. They each specialize in specific areas of mental health. We focus on supporting the family surrounding our clients too so they may live with unity.

You can schedule a free consultation to discuss your needs and our staff will give you counseling and coach options that will best meet your needs. You can schedule a consultation directly on our website.

You will receive access to an app you can download on your smart phone, smart pad or computer. You can communicate through the application directly with your counselor/coach, schedule appointments and make changes to your account through a HIPPA secure environment.

We focus on helping our clients achieve an outcome to manage or overcome challenges independently for the long-term, following a completed therapy or coaching treatment plan. We meet our clients where they are at with their issues and move at a pace comfortable for them to achieve the best possible outcome. Our objective is to see our clients leave us healthier and happier and envisioning a bright future ahead without the need for therapy.

All About Counselors & Life-Coaches

Our counselors have completed a master’s degree or Ph.D. from an accredited mental health counseling college program. They are licensed to work in the state as a marriage and family therapist (LMFT), licensed clinical or social worker (LCSW / LMSW), or licensed professional counselor (LPC), and have between 5 and 30+ years of counseling experience. They have experience working with teens, young adults, and families. They can treat a wide range of mental health issues, but also specialize in a few areas depending on their experience and interests.

Our coaches have a bachelors, masters, or Ph.D. college degree and between 5 and 30 years of experience coaching teens, young adults, or families. They have completed a life-coaching certification program through an International Coaching Federation (ICF) accredited school (see for more information on ICF’s code of ethics and standards of practice). They have experience working with teens, young adults, and families.

Coaching is a form of strengths-based support for persons dealing with a broad range of challenges from living with serious mental illness (e.g., bipolar disorder) to developing good life choices. Coaches do not diagnose disorders and the focus of treatment starts with the current conditions, symptoms, and recent events. Coaches help the client develop plans for future success dealing with their issues; while counseling may dive deep into the client’s history to understand the root causes of the underlying issues, diagnose disorders, and use some different techniques to treat clients.

Our coaches complete a thorough interview process using behavioral interview questions, which may include a mock client session. They complete a thorough background check including federal and state criminal reviews, education and license verification and reference checks.

Online Sessions & Treatment

During your session, you will be asked to share background information on your issues, feelings, and circumstances experienced. Your counselor/coach will ask you questions, use therapeutic treatment practices, develop a treatment plan, and help guide you to make changes that positively impact your life, with the goal to return to a healthy and happy life.

Research indicates that mental health teletherapy outcomes are as effective as in-person therapy treatment. Teletherapy offers the benefit of being able to attend a therapy or coaching session from the comfort and convenience of your home or any destination with virtual video capability and a good internet connection. It secures anonymity coupled with our HIPAA secure video connection and client database. You save on travel time to and from having to wait for your loved one in an office to compete their session.


All you need is a device you can use to access a link to a video with your counselor/coach and a good internet connection; a quiet and safe place where you feel comfortable speaking openly and freely with us.


We set up a treatment plan that is specific to each of our clients’ needs. Our goal is to ensure you get the proper and adequate treatment to overcome or independently manage your symptoms and issues for the long-term. Clients typically respond best to treatment if they spend at least 12 to 16 weeks working with us but could range from 6 weeks to over a year. Ending treatment prematurely often results in recurring issues. We want you move on with an improved life when you are ready. It is your decision how long you seek treatment and when it should end.


Information Privacy & Protection

You are protected by our commitment to adhere to HIPPA privacy laws and our use of a state-of-the art technology systems that manages our clients’ personal data. Your data is encrypted when sent between you, our practitioners, and our technology system providers.


We will not share or sell your personal information to any 3rd party that is not necessary to provide you care. Your personal information is used only to manage your therapy and coaching treatment plans. It will not be shared unless you authorize us to do so in writing, or in the event we receive a subpoena by the court of law requiring the release, and we will only release the necessary information required.


If a client receiving treatment is considered at risk of harming themselves or others, this is a reason we may notify an emergency contact, 911 or other trained professionals best suited to ensure safety of the client. Otherwise, If you are 18 or older, you may receive treatment without consent and your information will not be shared outside of our systems of record unless required to respond to a subpoena from a court of law.


If you are under the age of 18, we will ask for a parent or guardian to consent to a minor’s treatment. We may have periodic check-ins with the client’s parent or guardian, and share general treatment plans, coping skills and activities suggested for improvements. They may share feedback on how well the client is responding to treatment. We recommend having joint sessions approximately every 4 to 6 weeks, however, we will arrange individual sessions based on comfort and preference of the client. The client may request the counselor/coach not to share specific information unless it is considered something indicating potential self-harm or harm to others.


Payment Plans & Insurance

Frinz Care wants to maintain a team of highly qualified experts in our treatment areas so you can work with some of the best specialists to treat you and your loved ones. We prefer treatment not be interrupted or incomplete because of an insurance carrier’s limitation on treatment coverage. We focus on getting the best possible outcomes to last for the long-term for our clients, so they are less likely to need recurring treatment in the future.


We accept MasterCard, Visa, Discover, American Express, debit cards, and Healthcare Savings Accounts (HSA) a Flexible Spending Accounts (FSA) plans. We accept some forms of health insurance for some services. Please contact us to inquire about your insurance carrier and the service you are seeking. We will help you determine the best care for the best price available to you. Payment is processed at the end of each session. Your account will be set up with an auto-pay feature using the credit card, debit card or flexible spending account information provided before treatment begins.


We want to be ready to serve our clients when they need our services. With the high demand of our specialists’ time, we need ample notice to fill our open sessions when someone cannot make the appointment. Cancellations and appointment rescheduling must be made 48 hours or more in advance of a scheduled appointment to avoid being charged for the missed session.


We are a practice with a wide range of expertise to serve the different treatment needs of our clients. Our pricing reflects the experience and complexity of cases managed by each counselor and coach. Our typical range for counseling (therapy) treatment is $125 to $175 for approximately 50 minutes with an individual client. Our mental health and life-coaches typically range between $80 to $115 for approximately 50 minutes with an individual client. We will discuss family and parent/guardian rates in our free consultation if needed.


We accept Health Spending Account (HSA) and Flexible Spending Account (FSA) payments. We accept some in-network insurances for some services by some service providers. Ask about the payment options in your free consultation to learn which payment options are available for the services you need. We are also an out-of-network provider for all carriers who cover mental health care therapy. We will provide a detailed billing statement for services that may be submitted for reimbursement. We can also help set up an auto reimbursement plan for out of network providers. Schedule a free consultation to find the best counselor, life-coach, and treatment plan for you.


Every insurance policy or employer has a different plan for covering mental health treatment, or no coverage at all. We have found in-network vs. out-of-network rates paid by clients may be a difference of $0 to $20 per session after you reach your out-of-pocket deductible.


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